Return Policy

Return Policy – Lily Halton

I put my heart into creating my bags and sincerely hope they bring you as much joy as I had in designing them. But if for any reason you are not completely satisfied with your purchase, you can of course return it under certain conditions.

Return Conditions

  • Return Period: You have 30 days from the delivery date to return an item.
  • Refund: Once your return is received, the refund will be processed within 3 to 6 business days. Depending on your bank, it may take a little longer to appear.
  • Return Address: Please contact me at info@lilyhalton.com to obtain the exact return address.

Accepted Return Cases

  • Order Cancellation: You can cancel your order within 30 minutes of purchase, as long as it hasn’t been processed yet. After this time, cancellation is no longer possible.
  • Product Damaged on Arrival: If your bag arrives damaged, contact me immediately with a photo of the product and packaging. An appropriate solution will be offered.
  • Manufacturing Defect: In case of a manufacturing issue after use, an exchange or refund may be considered.
  • Change of Mind: If you change your mind, you may return the product in its original condition within 30 days. Return shipping costs are your responsibility.
  • Exchange: Want to exchange your bag for another model? Contact me to arrange this.
  • Wrong Item: If you received the wrong item, let me know quickly so the situation can be corrected.

Return Procedure

  1. Contact Me: Send an email to info@lilyhalton.com with your order number and reason for return. If necessary, include photos.
  2. Receive Instructions: Your request will be reviewed and you’ll receive return instructions.
  3. Ship the Package:
    • Pack the bag carefully to avoid any damage during transport.
    • Add a tracking number and send it via email. Without this number, the return cannot be validated.
    • Return shipping costs are your responsibility. The return address is located outside of Europe.
  4. Inspection and Refund: Once the package is received, the product condition will be verified.
    • If everything is in order, the refund will be processed within 3 to 6 business days.
    • If the bag is damaged or incomplete, the return request may be denied.

Important Information

  • Mandatory Return Form: Make sure to correctly fill out the return form. Without this document, your request cannot be processed.
  • Product Condition: If the product or its packaging is excessively damaged, depreciation fees may apply.

Download the Return Form

Please wait for my approval before sending your return.

Feel free to contact me if you have any questions.